Feedback

Feedback Model: SBI model

SBI Model Components: Situation, Behaviour, Impact

Situation:

– When and where did you witness the behaviour?

– What was the behaviour?

Behaviour:

– Describe what you saw or heard.

– What was the impact of the behaviour?

Alternative behaviour:

– What could have been done differently?

– What was the greater or better effect of different behaviour?

Case 1: Robby, a consultant on your team, was asked to conduct a market study on a prospective client and share the findings by the end of the day. Within two hours of your initial meeting with her, she shared the data and analysis via email, highlighting the key trends that were useful for your analysis. You were impressed by her efforts and approached her, saying, “I just saw your email. I’m happy with what you’ve shared. Keep up the good work.”

Situation: During our meeting earlier today, I requested you to conduct a market study on a prospective client and share your findings by the end of the day.

Behaviour: You promptly completed the task and emailed me the data and analysis within just two hours, clearly highlighting key trends that were particularly useful for my analysis.

Impact: Your swift response and thorough analysis significantly helped me progress with my work ahead of schedule. It showcased your efficiency and dedication, which I truly appreciate. Keep up the excellent work!

Building on Scenario #1

While Robby did a great job with the analysis, you noticed the analysis she sent had lot of errors. The calculation of the analysis shared was done incorrectly and the qualitative insights were not taken from a reliable source. Because you were so pleased with the analysis you never mentioned about these errors before. Next day you asked Robby to re-work on the analysis and shared your feedback saying “While the analysis you shared yesterday was great, however I would like you to focus on…

Situation: During our meeting yesterday, I had requested you to conduct a market study on a prospective client and share your findings by the end of the day.

Behaviour: You responded promptly, completing the task within just two hours and emailing me the data and analysis, highlighting key trends for my review. Upon a thorough review, I noticed that some calculations in the analysis were incorrect, and the qualitative insights were derived from sources that may not be entirely reliable.

Impact: While your swift response and dedication are commendable, these inaccuracies affected the reliability of the analysis and required additional time to correct. Ensuring accuracy and the credibility of sources is crucial as it directly impacts the quality of our client deliverables.

I truly appreciate your efficiency and commitment, and with a bit more attention to detail, your future analyses will be even more impactful. Keep up the great work, and feel free to reach out if you’d like to review these points together.